Back to all work
AI Solution
Knowledge Copilot
An AI assistant that helps teams find approved answers across internal knowledge.
- Client
- Enterprise Support Team
- Industry
- Technology
- Delivered
- June 2026
- Status
- Ongoing
Overview
A focused solution for a real operational need.
Knowledge Copilot brings policies, product notes, and support guidance into a conversational workspace. The solution is being piloted with controlled sources, citations, and human review points.
Technology
The problem
What needed to change
Support specialists spent too much time searching multiple repositories and checking whether an answer was still current.
The solution
How we approached it
We designed a retrieval-based assistant that answers from approved sources, exposes citations, and records feedback for review.
Key features
Designed around the important moments.
- 01Source-grounded answers
- 02Citation links
- 03Role-aware knowledge
- 04Feedback workflow
- 05Usage analytics
Project gallery
The system in context.
The outcome
Useful change, made visible.
The pilot is reducing search time while maintaining clear boundaries around the information the assistant can use.